For Bil Rodgers
(Dramatic Design)
Independent Survey

In May 2001, a decision was made to build a house on a piece of country property. This first order of business was to locate a builder / contractor with a good reputation. Before the final decision was made, it was imperative to contact references of the selected builder. Consequently, Mr. Rodgers, owner of Dramatic Designs, was asked to provide names of individuals whom he had built a home, preferably names with which he had experienced some problems on the project. Mr. Rodgers provided a list of all the individuals from whom he had constructed a home within the last year. Following is a synopsis of the information, which was obtained from five of the seven names provided.

Based on the information shared with me by these contacts, it is my belief that Bil Rodgers of Dramatic Designs would rate in the top 10% of all builders in this area. These references provided me with enough information to make an informative decision that Bil Rodgers is fair, honest, dependable, flexible, takes pride in his work, and his crews are an asset to his organization. The decision to contact with Bil Rodgers of dramatic Design was an easy one to make speaking with his references.

Independent Survey prepared by:
Brenda Keller
Owner / Resources Consulting

Following is a summary of the references:

A: All references indicated great satisfaction in the finished project. Quality was rated as “very high” such as would generally be found in higher priced houses. Details were not overlooked.

A: All references believe that the crew members are the biggest assets of the company, especially the expeditor. Crew members are easy to talk to and readily answer all questions during construction. Additionally, crew members may suggest changes that would make the finished house better and / or more efficient. Crew members never made customers feel stupid by asking a question. Customers allowed access to house at any time.

A: Only one individual indicated a problem with the schedule. When further questioned, the delay was because of weather - related issues. All others agreed the schedule was met or exceeded.

A: All references said, “Yes.” Overall, references agreed that Bil is an easy-going person who is serious about having satisfied customers and will work with the customer towards that end result.

There was indication that some things should be handled differently i.e. sticking to the schedule better, verifying allowances are accurate and obtaining copies of invoices.

A: Some concerns regarding amounts of allowances. Suggestions ranged from shopping the suppliers prior to signing of contract to make sure every item accounted for prior to signing of contract.

A: Generally satisfied with suppliers, especially plumbing suppler. Some problems with appliance supplier and one individual concerned about a 40 mile drive to select the cabinetry. One individual felt that one of the assigned salespeople at the lumber supplier is a very nice guy but not detail-oriented enough and had to be reminded to get various items requested. Felt the electrician was very flexible and willing to add an outlet or switch without any problems.